Privacy Policy

Introduction

This privacy policy describes how Skedle NV, located at Charles de Kerchovelaan 187, 9000 Ghent, Belgium (company number: 0782.456.789), collects, uses, stores and protects your personal data. We act as data controller for your personal data.

What data do we collect?

We may collect the following categories of personal data:

• Identity data: name, first name, gender
• Contact data: email address, phone number, address
• Professional data: job title, company name, sector
• Technical data: IP address, browser type, operating system
• Usage data: website activity, preferences, interactions
• Communication data: messages via contact forms or email
• Marketing and preference data: newsletter subscriptions, preferences

Why do we process your data?

We use your personal data for the following purposes:

• Providing our SaaS services for staff planning
• Answering your questions and support requests
• Improving our website and services
• Sending marketing communications (with your consent)
• Complying with legal obligations
• Analyzing website usage for optimization
• Protecting against fraud and abuse

Legal basis for processing

We process your personal data exclusively based on a valid legal basis:

• Consent: for marketing communications and non-essential cookies
• Contract performance: for providing our services
• Legitimate interest: for website analysis and service improvement
• Legal obligation: for accounting and compliance

Cookies and tracking

Our website uses cookies and similar technologies. We distinguish:

• Essential cookies: necessary for the website to function
• Analytical cookies: for analyzing website usage
• Marketing cookies: for personalized advertising (with consent)
• Functional cookies: for remembering your preferences

You can manage your cookie preferences via our cookie banner or browser settings. Please refer to our cookie policy for more information.

Sharing of data

We only share your personal data in the following cases:

• With trusted service providers (such as hosting, CRM systems)
• For legal obligations or judicial procedures
• With your explicit consent
• For the protection of our rights and property

All third parties are contractually bound to protect your data in accordance with GDPR.

International transfers

Some of our service providers may be located outside the European Economic Area. In such cases, we ensure that:

• Adequate protection measures are in place
• Standard Contractual Clauses (SCCs) are used
• The country has an adequacy decision from the European Commission
• Your rights and freedoms remain adequately protected

Retention periods

We do not keep your personal data longer than necessary:

• Prospect contact details: 3 years after last interaction
• Customer data: during contract period + 7 years after termination
• Website analytics: 26 months
• Marketing data: until you unsubscribe or object
• Technical logs: 12 months
• Communications: 3 years after last contact

Your rights under GDPR

As a data subject, you have the following rights:

• Right of access: access to your personal data
• Right to rectification: correction of incorrect data
• Right to erasure: deletion of your data ('right to be forgotten')
• Right to restriction: limitation of processing
• Right to data portability: obtaining your data in a structured format
• Right to object: objecting to processing
• Right to withdraw consent: withdrawing previously given consent

To exercise these rights, you can contact us via hello@skedle.be. We respond to your request within 30 days.

Security of your data

We take the security of your personal data very seriously and implement appropriate technical and organizational measures:

• Encryption of data at rest and in transit
• Access control and authorization procedures
• Regular security audits and updates
• Staff training on data protection
• Incident response plans and data breach procedures
• Secure hosting and infrastructure

Data breaches

In the unlikely event of a data breach that is likely to pose a high risk to your rights and freedoms, we will:

• Report the breach to the supervisory authority within 72 hours
• Inform you directly about the nature of the breach
• Provide clear communication about the affected data
• Provide information about measures taken
• Advise on steps you can take

Complaints

If you believe that we are not processing your personal data correctly, you have the right to:

• File a complaint with Skedle via hello@skedle.be
• Contact the Belgian Data Protection Authority
• File a complaint via www.gegevensbeschermingsautoriteit.be
• Take legal action if necessary

Changes to this privacy policy

We may update this privacy policy from time to time to:

• Reflect new features or services
• Comply with changes in legislation
• Clarify our practices
• Improve security and privacy

Significant changes will be communicated more prominently via email or a notice on our website.

Contact

For questions about this privacy policy, exercising your rights or other privacy-related matters, you can contact us:

We strive to respond to your request within 30 days and will keep you informed of progress.